FAQ

  1. How do I place an order?
  • Add product to your cart
  • click check out
  •  enter your shipping address
  • place order
      2- What payment methods do you accept?
  • Visa
  • Master
  • apple pay
  • American Express

      3- What is your return policy?

  • We accept return within 14 days from receiving your order, The product must be returned in its original retail packaging (in a sealed and closed box)
  • The product must not be used/tampered 
  • If the item is non-returnable and was received with missing parts or damaged, reach out to customer support for assistance
  • Please note that submitting return request does not guarantee a refund, your refund will be approved or declined after a verification process based on our return policy
  • In case the request is declined, your item will be shipped back to you

      4- How long will it take for my order to arrive?

  • 2 to 3 business day in UAE
  • for pick up order contact us
      5- Do you offer international shipping?
  • No

    6- How do I track my order?

     we will send you tracking id & url via email once we shipped your order, else        you can use the following link to track your order form our website home     page https://www.czozo.com/apps/track123 

    7- What should I do if I receive a damaged item?
  • Contact our customer support & they will be happy to assist you

    8- How do I contact customer support?

  •     Contact form or chat 

    9- Can i request for pre-order?

    You can send us email with your request & we will get back to you within 48 hours

   10- can I request for a special discount?
  • Yes

    11- Authenticity Guaranteed

  •     all our items are 100 % authentic and in the improbable scenario of a sale of an inauthentic item, you will receive a 100% refund, including the cost of return.

      12- How long does it take to process a return?

  • Once we receive the returned item, it usually takes 7 business days to process the return, inspect the item(s) and initiate the refund.

      13- If I refuse the whole shipment paid by card, will I get a refund          including the shipping charge?

No, if you refuse the entire shipment paid by card, the refund will not include the shipping charge. We will only refund the total amount of the returned items, excluding the shipping fee. Please note that the shipping fee is a separate cost incurred for the delivery of the products and is non-refundable in the case of a refused shipment.

 14 - How long does the courier collection process take for returns?

The courier collection process for returns typically takes 5-7 business days from the time the return request has been submitted

15. How long does it take to receive a refund for a returned item? 

Our aim is to make the refund process as smooth as possible for our customers. Here are the estimated timeframes for receiving a refund based on the payment method used:

  • Card payment refunds: If you made the payment using a card, the refund will typically be processed within 10-14 business days. However, please note that the exact timeframe may vary depending on the policies and procedures of your card issuer bank.
  • Cash on Delivery refunds: If you paid for the order using the Cash on Delivery option the refund will be processed as soon as we receive the returned item(s) and verify their compliance with our return policy. The refunded amount will be added to your czozo gift card balance.

 

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